TERMS AND CONDITIONS
CUSTOMER SERVICE
Our company is based in Portugal, our products are handmade in compliance with European standards. Our soaps andshampoos have been validated by a toxicologist and meet the security requirementsEuropean. In case of problems, you can contact the casa bohemia algarve team by email: info@casabohemiaalgarve or by telephone: +351 930542455 we will do our best to help you.
We treat personal information received through this website with confidentiality and respect, not using it for any purpose other than providing the best service to our customers, therefore we do not disclose any information to third parties without prior consent. Automated emails are only enabled after user authorization and customers can always choose to cancel this service. For user security, we do not store any credit or debit card information. We do not share users' personal information with other websites
General Conditions of Sale
Shipping costs will not be refunded for returned products. Returned products may be subject to customs and other taxes, for which we will not be liable. As soon as your order is delivered, you can request a replacement or refund within 15 days. The item must be in perfect condition, with original label, intact packaging and accompanied by the original invoice. We do not accept any items that show signs of use or wear Please keep in mind that you are responsible for any returned items until they are received by us, we are not responsible for lost items or damaged during the return process, so we recommend sending it by registered mail. Shipping costs for returned goods or customs fees are the responsibility of the customer. However, we will not charge shipping fees if exchanged for other items. If you would like a refund for the product, please note that we do not refund the value of shipping and the refunded amount will be deposited to the card you made the purchase with within 30 days of receipt of the item return. All exchanges are subject to stock availability on www.casabohemiaalgarve.com. Please notify us of your intention to return any item as soon as possible, as you only have 15 business days to complete the request. Returns and exchanges should be sent to the following address: ATELIER SUPERBO / A.ALELUIA Rua Correia Teles, nº 64, 2º Esq 1350-102 Lisbon, PORTUGAL.
If a product is found to be defective, you must notify us immediately by sending an email to info@casabohemiaalgarve.com, we will resolve the incident as soon as possible. The return of defective items will only be made if it is proven that they actually arrived to you defective. We take great care of our products and ensure that all items sold are in good condition. If you wish to exchange it for another item, please indicate at the time of return which is the new item to be exchanged. If not indicated, the defective item will be replaced with an identical one if in stock, otherwise we will contact the customer to choose an alternative item or receive a full refund for the defective item. The return of the item by the customer must be made within 15 working days. Replacement of defective items will be carried out as soon as possible, within a maximum of 30 days after receipt of the returned products. To guarantee your rights, it is essential that you retain proof of purchase and any other documents provided by CASA BOHEMIA ALGARVE.
We reserve the right to revise these terms at any time and you are subject to the terms in effect at the time of purchase.
Shipping taxes will be added to your order. We may from time to time offer free postage, this promotion will be correctly indicated on the site and will be applied at checkout. Shipping costs do not include import fees that may be charged when the package arrives at its destination. All orders are shipped within 2 days via Portuguese Post (after payment approval). Once the order is shipped, you will receive an email with a tracking ID, you can track your order on www.cttexpresso.com. In the unlikely event that you do not receive your order, you have the right to cancel your request and will be refunded within 30 days. In the event of a delay in fulfilling your order, you will be offered a new delivery date, if this does not suit you and you will be able to cancel it. Your order will be delivered to the address indicated as the delivery address. If you want to ship products to multiple addresses, please process different orders. Shipping costs will be applied for each application.
Delivery Europe (EU): 15€
Rest of the world: €20
Portugal: 2 to 5 working days
Europe: 5 to 10 working days
Rest of the world: 7 to 12 working days.
Our orders are sent by Portuguese National Mail (CTT) or DPD.
You will receive your order in your mailbox, or collect it from the nearest post office, depending on the size of your order. Once the order has been shipped, it cannot be redirected. Delivery times are given for information purposes only, without taking into account delays in the respective posts or customs clearance. We take responsibility for your order during the shipping process until it is delivered. We cannot be held responsible if you provide an incorrect address and the package is accepted at destination.
PRIVACY AND SECURITY
CASA BOHEMIA ALGARVE
Privacy policy
ARTICLE 1 : PREAMBLE
The purpose of this privacy policy is to inform users of the site:
On how their personal data is collected. Personal data is considered to be any information that allows a user to be identified. As such, it may include: their first and last names, age, postal or email address, location or IP address (non-exhaustive list);
On the rights they have regarding this data;
On the person responsible for processing the personal data collected and processed;
On the recipients of this personal data;
On the site's policy on cookies.
This policy supplements the legal notices and the General Conditions of Use that can be viewed by users at the following address:
[Insert the URL to access the General Conditions of Use and the Legal Notices]
ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA
In accordance with Article 5 of European Regulation 2016/679, personal data are:
Processed in a lawful, fair and transparent manner with regard to the data subject;
Collected for specific purposes (see Article 3.1 hereof), explicit and legitimate, and not further processed in a manner incompatible with these purposes;
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are deleted or rectified without delay;
Kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which they are processed;
Processed in such a way as to ensure appropriate security of the data collected, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
Processing shall be lawful only if and to the extent that at least one of the following conditions is met:
The data subject has consented to the processing of his or her personal data for one or more specific purposes;
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which the controller is subject;
Processing is necessary to protect the vital interests of the data subject or of another natural person;
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED AS PART OF BROWSING THE SITE
Article 3.1: Data collected
The personal data collected as part of our activity are as follows:
registration of a customer account, purchase on the site, subscription to the newsletter, request for communication.
The collection and processing of this data meets the following purposes:
Respond to requests from our customers and users, ship goods, manage the customer area, monitor the quality of services, send newsletters.
Article 3.2: Method of data collection
When you use our site, the following data is collected when you perform the following operations on the platform:
registration of an account, request for contact, online purchase, subscription to the newsletter.
They are kept by the data controller under reasonable security conditions, for a maximum period of 365 days.
The company may retain certain personal data beyond the periods announced above in order to fulfill its legal or regulatory obligations. Article 3.3: Data hosting
The casa bohemia algarve website is hosted by:
WIX.COM LTD
Kibbutz Galuyot Rd.106
Tel Aviv, Israel
+972 723994000
Article 3.4: Transmission of data to third parties:
The data may be transmitted to our partners, listed below:
PAYPAL, CGD, WIX Payment
Article 3.5: use of cookies
Policy on “cookies”]
ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER
Article 4.1: The data controller
Personal data is collected by Atelier Superbo Lda with a capital of €5,000, whose registration number is 513318933
The controller of personal data may be contacted as follows:
By mail to the address: Rua Correia Teles 64, 2esq 1350-102 Lisboa Portugal
By phone, at +351 930542455
By email: info@casabohemiaalgarve.com
Article 4.2: The Data Protection Officer
The Data Protection Officer of the company or the person responsible is:
Aleluia
Rua Correia Teles 64, 2esq 1350-102 Lisboa Portugal
+351 930542455
If you believe, after contacting us, that your “Data Protection and Freedoms” rights have not been respected, you can send information to the CNIL.
ARTICLE 5: USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
Any user concerned by the processing of their personal data may exercise the following rights, pursuant to European Regulation 2016/679 and the Data Protection Act (Law 78-17 of 6 January 1978):
Right of access, rectification and right to erasure of data (set out in Articles 15, 16 and 17 of the GDPR respectively);
Right to data portability (Article 20 of the GDPR);
Right to limitation (Article 18 of the GDPR) and opposition to data processing (Article 21 of the GDPR);
Right not to be subject to a decision based exclusively on an automated process;
Right to determine the fate of data after death;
Right to refer the matter to the competent supervisory authority (Article 77 of the GDPR).
To exercise your rights, please send your letter to Atelier Superbo Lda
Rua Correia Teles 64, 2esq 1350-102 Lisboa Portugal
or by email to info@casabohemiaalgarve.com
In order for the data controller to comply with his/her request, the user may be required to provide him/her with certain information such as: his/her first and last names, his/her email address and his/her account number, personal space or subscriber number.
Visit the cnil.fr website for more information on your rights.
ARTICLE 6: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY
The publisher of the Casa Bohemia Algarve website reserves the right to modify this Policy at any time in order to ensure that users of the site comply with the law in force. Any changes will not affect purchases previously made on the site, which remain subject to the Policy in effect at the time of purchase and as accepted by the user when validating the purchase.
The user is invited to read this Policy each time they use our services, without it being necessary to formally notify them.
This policy, published on 10/12/2023, was updated on 01/01/2024
PAYMENT METHODS
- Credit card
- Paypal
- Apple Pay